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  • 2009
    • December
      • J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) by the numbers...
        12/09/09
        Today J.D. Powers released the results from this year's SSI Study and the numbers are very interesting. You can read the article in its entirety at; 2009 Sales Satisfaction Index Study.

        Here's the numbers:For more details by manufacturer visit J.D. Powers SSI Ratings by Manufact

      • Online Electronic Quick Reference Guide...
        12/09/09
        As you are aware, starting in 2009 Nissan has included a DVD based Electronic Quick Reference Guide in each owner's manual packet to help the customer learn about their new vehicle.

        The delivery process is a great opportunity to allow the customer to view a portion of this DVD while

    • April
      • Field Reorganization Information...
        04/01/09

        As you know, starting today--April 1st, Nissan starts their new field organization arrangement.

        Please click on the following link for an overview of the changes along with a Phonebook with contact information by position.

        Nissan Reorganization Information

    • March
      • The Cube Accessorizer...
        03/18/09


        If you haven't visited this site yet, take a moment to look it over. It is a very cool and informative site for the new Cube.

        Click here to view .

    • February
      • Improving the Fixed Right The First Time Scores...
        02/27/09

        SIR Vol. 148 - Improving F1 Scores

        This SIR release takes a look at the ways in which you and your service department can improve your F1 scores by fixing your customers' problems right - the first time. It examines the vehicle repair process and your customers'

      • New Service Opportunities List Available...
        02/11/09
        The Quarterly NNA Supplied Service Opportunity (SOP) Prospect List (SOP List – November 2008) is currently being updated. The next SOP List (SOP List – February 2009) will be posted on Thursday, February 12, 2009.

        Visit http://nnanet.com and click on "Customizable Marketing Mater

      • Nissan Owner's Resources...
        02/02/09
        Visit http://www.nissanusa.com/owning/index.html for a host of resources for your Nissan Customer.

        Within its pages are Owner's Manuals and Guides, Parts and Accessories, Maintenance Schedules, Warranty Information, Bluetooth information and a bunch more.

        This is a gre

    • January
      • January 2009 PDC - Month End Extension...
        01/22/09
        From: NNA Parts Logistics
        Subject: January 2009 Month-End Sales Extension

        The month-end close for January 2009 will include a one-day sales extension of Monday February 2, 2009. The Month End Extension will allow for one additional day of sales to be accrued into the January 2009 t

      • NADA Survey...
        01/09/09

        It's NADA Survey Time again.

        Please visit http://www.nadasurvey.com/ to take the survey.

        The Dealer Attitude Survey is only available online; paper surveys are no longer mailed to you. The unique User ID for your dealership(s) will be e-mailed to the Registered User

  • 2008
    • December
      • Happy New Years
        12/29/08

        Have a safe and fun New Year's...

        We have a great 2009 ahead of us.

        Thanks for all your hard work over the past year.

        Mark





      • Happy Holidays...
        12/15/08

        Hi all,
        Thanks for all the hard work this year. It's been a wonderful experience mixed with some frustrating circumstances.

        Remember: "That which does not kill us makes us stronger" - Friedrich Nietzsche

        Spend time with your family and enjoy the Holid

    • November
      • Training In Phoenix...
        11/25/08
        Nissan is offering the required Service Manager Workshop and the Service Advisor Workshop in Phoenix. These classes will be held at the end of January, 2009. (See the figures below for the details).

        Service Manager Workshop



        Service Advisor Workshop
        <

      • MY09 Murano + Armada + Titan Accessory Card Kit...
        11/04/08

        The all-new MY09 Murano – Armada – Titan Accessory Card Kit is now available and is complimentary. The kit includes 25 Accessory cards of each Model, for a total of 3 different cards.

        Click Here and login to NNAnet to order your free +ER Accessory Cards.




    • October
      • Getting that Critical First Service Appointment...
        10/24/08
        Here is a link and the actual article regarding getting the first service appointment by Jeff Sacks--an auto industry speaker, consultant and trainer with NCM Associates, Inc. and is actively involved with its GM and GSM boot camps. This article is taken from the October issue of Dealer Magazine.
      • CA File Handling...
        10/24/08
        At times it is necessary to document customer interactions in the customer assistance system. This is an easy thing to do, just follow the instructions given in the image below.

        Click on the image below to view instructions...

      • Nissan Motor Shows Web Site...
        10/10/08


        Visit the newly announced Nissan Motor Show Web site for great information pertaining the new product you can expect to see. The site is updated after each Auto Show is completed, so check back often.

      • Marketing Materials Available for Order Online
        10/03/08

    • September
    • August
      • Ensenada Cruise Contest...
        08/29/08

      • Nissan’s Keep Summer Rolling Sweepstakes...
        08/20/08

        Program Period: August 15 – September 30, 2008

        For information about this promotion click the following links.

        Prizes valued over $250K include three 2008 350Z Roadsters, Maintenance+Plus Contracts and $50 Gas Cards. Please click on the links below for details.
    • July
      • Nissan Dealer Public Relations (NDPR) site...
        07/31/08

        Nissan Dealer Public Relations (NDPR) is a resource provided by Nissan North American Corporate Communications to help dealers increase public awareness of your business through publicity and promotional opportunities.

        This site is accessible through NNAnet.com. The link is located

      • Defection Report ...
        07/15/08

        Investing in customer retention efforts within the first year after purchase will pay huge dividends now and especially for the long term.

        To assist you with these retention efforts, we are introducing the Defection Report, which has two parts - a Summary Report on your One-to-One

      • Wholesale Mechanical Training Coming to Phoenix...
        07/12/08
        For those of you who are currently enrolled or are contemplating enrolling in the Nissan Wholesale Mechanical program, There will be training available in Phoenix on August 4th.

        Please visit http://nnanet.com and click on Virtual Academy to enroll. As of this morning there were less than

    • June
      • July 4, 2008 Independence Day Closure...
        06/30/08
        Friday July 4, 2008 will be a holiday for all NNA employees.
        The following will occur due to the Independence Day Holiday.

        • All Nissan Parts Distribution Centers will be closed on Friday July 4, 2008.
        • Nissannet/Infinitinet on-line order entry will be available on Friday July

      • Advanced Claims Coding Class...
        06/28/08
        There is an upcoming Advanced Claims Coding Class available. It is scheduled for July 8th and 9th in Costa Mesa.

        Visit nnanet.com and log onto Virtual Academy to enroll. Seats are limited so enroll quickly.

      • Parts and Accessories Resources...
        06/21/08


        There have been two resources added under "External Links" to the left and also under the "Nissan Web Sites" Link.

        The first site; "Nissan Accessories" will provide you with a summary of available accessories by model. This is a great resource to

      • Credit Adjustment Procedure...
        06/10/08
        From time to time a credit adjustment to the Non-Vehicle account is necessary. The procedure was changed a few months back and an electronic form was created. The link below will provide you with the needed information to properly fill out the S-45-S form.

        S-45-S Credit Adjustment Form

      • Hybrid Panasonic Battery Ordering Has Changed...
        06/06/08
        If you are in need of a Panasonic Hybrid Battery P/N999M1-NB34C, you can now order this through http://nnanet.com. See picture







      • Customer Pay Service Rebate Announcement...
        06/03/08
        Program Overview:
        A unique multi-fold direct mail piece featuring three rebate offers will be sent to Nissan owners that have gone 12+ months without a dealership service visit.

        Rebate Offers:
        The consumer may select one, two or all three rebate offers listed below totalin

    • May
      • PDC Closed Monday for Memorial Day...
        05/21/08
        Monday May 26, 2008 will be a holiday for all NNA employees. The following will occur due to the Memorial Day Holiday.

        • All Nissan Parts Distribution Centers will be closed on Monday, May 26, 2008.
        • Nissannet/Infinitinet on-line order entry will be available on Monday, May 26, 200

      • GT-R Helpdesk...
        05/20/08
        With the impending deliveries of the GT-R, Nissan has created a dedicated Help Desk specifically for the GT-R. Its phone number is 866-668-1487.

        You can also find this number under the "Phone Numbers" link to the left.


      • Dealer Materials Ordering Instructions
        05/05/08
        The transition from Resolve to IMS is just about complete and as a reminder you can order materials through NNAnet.com. For instructions on how to do this Click Here

    • April
      • Tire and MPI Op Codes...
        04/17/08
        As you know Nissan tracks your op codes relating to Tire inspections and MPI inspections.

        The Op Codes that Nissan Tracks are;
        INSP GTIRE YTIRE RTIRE

        Ideally you will have these op codes setup in your DMS already. But just as important you must have your advisors use

      • Dealer Tire Web Site Enhancements...
        04/09/08

        Click this link to view a quick movie on the new enhancements of the Tire Advantage Web site.

        View Tire Advantage Web Site Enhancements

      • 2008 Service Manager Industry Survey
        04/08/08
        Nissan and the other automotive OEMs have again teamed up to co-sponsor an industry study of service managers across the United States. This study is used to determine industry trends and satisfaction levels with the services and support provided by each of the OEMs.

        Your feedback is extr

      • Fulfillment Center Update...
        04/01/08
        • Beginning April 1st, the IMS call center will be operational. Dealers may call 1-800-247-5321 to place orders or for typical inquiries (please note, IMS will not have any information regarding any orders that may have been placed through Resolve).
        • The new ordering catalog will be launched

    • March
      • 2008 Nissan Technical Skills Update
        03/26/08
        All Master Technicians must attend the Technical Skill Update training in order to maintain their current Master Technician Achievement Level (just a reminder, each GTR dealer must have a fully trained Master Technician on staff).

        There will be 6 sessions of the Technical Skills Update t

      • Service Advisor Training in Phoenix...
        03/20/08
        Service Advisor/Consultant Workshop
        Last chance for Service Advisor Training!
        Can you afford not to train the individual who probably has the Highest Gross Profit per Employee in your dealership?

        . . . Go into Virtual Academy and enroll your advisors today!

        Service

      • Processes Used by the Most Profitable Service Departments...
        03/15/08

      • Nissan Tire 101
        03/07/08

        With the "Buy 3 Get 1 For $1" promotion upon us it may be wise to educate your people on the Nissan Dealer Tire program.

        The following link will provide a presentation that will do just that.

        Click on the following link...
        Nissan Tire 101

    • February
      • +ER Accessory Cards...
        02/24/08

        After only 3 weeks of availability those dealers who have already ordered their Accessory Cards are starting to re-order a second set.

        This program WORKS!!! With a little addition to the selling process you will have a consistent and easy way to present available accessories to your

      • Buy 3 get 1 for $1...
        02/24/08

        Don't forget that the last day to enroll for the "Buy 3 Get 1 for $1" will end on Monday February 25th.

        Enrollment is easy. Just visit nnanet.com then find "Customizable Marketing Materials" then select "The Nissan 2008 Tire Advantage Postcard".