Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com
Mark Harris - LPM
Mark Harris - LPM
2/27/09 - Service
Posted by Administrator
Posted by Administrator
SIR Vol. 148 - Improving F1 Scores
This SIR release takes a look at the ways in which you and your service department can improve your F1 scores by fixing your customers' problems right - the first time. It examines the vehicle repair process and your customers' expectations, and the various resources you can call on to help you in your repair work. Then it focuses on the importance of respect for your customers and their vehicles, and highlights the extensive opportunities provided by Nissan for training to advance your technical knowledge and skills.
visit www.nnanet.com and click on "Virtual Academy" to take the quick course.
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