Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at

Mark Harris - LPM

Improving the Fixed Right The First Time Scores... 
2/27/09 - Service
Posted by Administrator

SIR Vol. 148 - Improving F1 Scores

This SIR release takes a look at the ways in which you and your service department can improve your F1 scores by fixing your customers' problems right - the first time. It examines the vehicle repair process and your customers' expectations, and the various resources you can call on to help you in your repair work. Then it focuses on the importance of respect for your customers and their vehicles, and highlights the extensive opportunities provided by Nissan for training to advance your technical knowledge and skills.

visit and click on "Virtual Academy" to take the quick course.

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New Service Opportunities List Available... 
2/11/09 - Service
Posted by Administrator
The Quarterly NNA Supplied Service Opportunity (SOP) Prospect List (SOP List – November 2008) is currently being updated. The next SOP List (SOP List – February 2009) will be posted on Thursday, February 12, 2009.

Visit and click on "Customizable Marketing Materials" to download this new leads list.

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Training In Phoenix... 
11/25/08 - Service
Posted by Administrator
Nissan is offering the required Service Manager Workshop and the Service Advisor Workshop in Phoenix. These classes will be held at the end of January, 2009. (See the figures below for the details).

Service Manager Workshop

Service Advisor Workshop

Visit Virtual Academy to enroll as soon as possible to guarantee your seat.
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Getting that Critical First Service Appointment... 
10/24/08 - Service
Posted by Administrator
Here is a link and the actual article regarding getting the first service appointment by Jeff Sacks--an auto industry speaker, consultant and trainer with NCM Associates, Inc. and is actively involved with its GM and GSM boot camps. This article is taken from the October issue of Dealer Magazine.

The link to the article is;

He does a good job of putting a fine point on this issue. Please take a moment and read through the article and pass the wisdom along, but more than that—please implement and execute processes to accomplish this all important part of our business.

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CA File Handling... 
10/24/08 - Service
Posted by Administrator
At times it is necessary to document customer interactions in the customer assistance system. This is an easy thing to do, just follow the instructions given in the image below.

Click on the image below to view instructions...

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