Attached is a ZIP file that contains the following;

• DELIVERY STEPS after YES - PROCESS MAP.doc
• DELIVERY STEPS after YES to the sale.doc
• Delivery-and-IQS.pdf
• Follow the Nissan New Vehicle Delivery System-VA Job Aid.doc
• FOLLOW-UP RELATIONSHIP MGMT - PROCESS MAP.doc
• FOLLOW-UP RELATIONSHIP MGT STEPS.doc
• Its All About The Delivery.pdf
• Nissan Vehicle Delivery FAQs jobaid.pdf
• SALES 2 SERVICE HANDOFF - PROCESS MAP.doc
• SALES 2 SERVICE STEPS.doc
• SSI LEADING PRACTICE DELIVERY GUIDE.pdf
• Vehicle Storage Checklist.xls
• Vehicle Storage Quick Reference Guide.doc

These files can be used to help with training and developing processes within your store.

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