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Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

Training In Phoenix... 
11/25/08 - Service
Posted by Administrator
Nissan is offering the required Service Manager Workshop and the Service Advisor Workshop in Phoenix. These classes will be held at the end of January, 2009. (See the figures below for the details).

Service Manager Workshop



Service Advisor Workshop


Visit Virtual Academy to enroll as soon as possible to guarantee your seat.
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MY09 Murano + Armada + Titan Accessory Card Kit... 
11/4/08 - Parts & Service
Posted by Administrator

The all-new MY09 Murano – Armada – Titan Accessory Card Kit is now available and is complimentary. The kit includes 25 Accessory cards of each Model, for a total of 3 different cards.

Click Here and login to NNAnet to order your free +ER Accessory Cards.





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Getting that Critical First Service Appointment... 
10/24/08 - Service
Posted by Administrator
Here is a link and the actual article regarding getting the first service appointment by Jeff Sacks--an auto industry speaker, consultant and trainer with NCM Associates, Inc. and is actively involved with its GM and GSM boot camps. This article is taken from the October issue of Dealer Magazine.

The link to the article is; http://www.dealer-magazine.com/index.asp?article=2105

He does a good job of putting a fine point on this issue. Please take a moment and read through the article and pass the wisdom along, but more than that—please implement and execute processes to accomplish this all important part of our business.


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CA File Handling... 
10/24/08 - Service
Posted by Administrator
At times it is necessary to document customer interactions in the customer assistance system. This is an easy thing to do, just follow the instructions given in the image below.

Click on the image below to view instructions...


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Nissan Motor Shows Web Site... 
10/10/08 - General
Posted by Administrator


Visit the newly announced Nissan Motor Show Web site for great information pertaining the new product you can expect to see. The site is updated after each Auto Show is completed, so check back often.


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