Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com
Mark Harris - LPM
Mark Harris - LPM
3/20/08 - Service
Posted by Administrator
Service Advisor/Consultant Workshop Posted by Administrator
Last chance for Service Advisor Training!
Can you afford not to train the individual who probably has the Highest Gross Profit per Employee in your dealership?
. . . Go into Virtual Academy and enroll your advisors today!
Service Advisor Workshop
- 2 day workshop
- Cost is $400 per attendee that is billed on the dealer’s non-vehicle account. Dealers will be charged the $400 if an attendee cancels within 72 hours of the workshop start date.
Major items covered in the Workshop:
- Understanding the value of a Service Advisor and their responsibilities within the dealership
- Making the right impression with the customer
- The 11-Step Service Process
- Proper write up procedures
- Getting the customer to say “yes”
- Conducting the multi-point inspection and utilizing it as a sales tool
- Using correct repair authorization
- Proper delivery of the vehicle back to the customer
- Follow up with the customer
Service Advisors must bring the following reports with them to the workshop for the last full month prior to the workshop and all of calendar year 2007.
- ADP- Service Advisor Performance (RAP Report)
- R&R- 3606 and 3611 Reports
Please give me a call if you have any questions,
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3/14/08 - Service
Posted by Administrator
The following was taken from the article titled "Inspect Yourself" from the June 07 issue of Fixed Ops Magazine.Posted by Administrator
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