Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

The Quarterly NNA Supplied Service Opportunity (SOP) Prospect List (SOP List – November 2008) is currently being updated. The next SOP List (SOP List – February 2009) will be posted on Thursday, February 12, 2009.

Visit http://nnanet.com and click on "Customizable Marketing Materials" to download this new leads list.

Nissan is offering the required Service Manager Workshop and the Service Advisor Workshop in Phoenix. These classes will be held at the end of January, 2009. (See the figures below for the details).

Service Manager Workshop



Service Advisor Workshop


Visit Virtual Academy to enroll as soon as possible to guarantee your seat.

Here is a link and the actual article regarding getting the first service appointment by Jeff Sacks--an auto industry speaker, consultant and trainer with NCM Associates, Inc. and is actively involved with its GM and GSM boot camps. This article is taken from the October issue of Dealer Magazine.

The link to the article is; http://www.dealer-magazine.com/index.asp?article=2105

He does a good job of putting a fine point on this issue. Please take a moment and read through the article and pass the wisdom along, but more than that—please implement and execute processes to accomplish this all important part of our business.

At times it is necessary to document customer interactions in the customer assistance system. This is an easy thing to do, just follow the instructions given in the image below.

Click on the image below to view instructions...

Marketing material replenishment has never been easier! To accomplish this, the Nissan Tire Advantage is pleased to announce that dealers are able to order marketing materials through the Nissan Tire Advantage Program.

This is important because…
Your customer will know you are in the business to provide tire care, safety, reliability and customer satisfaction. The information you display will invite your customer to ask questions while increasing your opportunities for customer retention and dealership profit.

Ordering:
Nissan Tire Advantage Online – Dealer must place the order through the website and enter each part number including quantity.  Your dealership will be billed via non-vehicle parts statement and marketing materials will be shipped via FedEx ground to the dealer location within 10 business days.

There is no additional charge to Nissan Tire Advantage dealers for shipping.

Whether you need to replenish just one item or a few, it’s all available and convenient through the Nissan Tire Advantage program. 

Vehicle Inspection Forms Available

A Nissan Tire Advantage vehicle inspection form is available for download by clicking the following link:
Click here for the Nissan Tire Advantage Vehicle Inspection Form

Inspection forms can be ordered by calling IMS at 800.247.5321, emailing NNA@imsfastpak.com , or by visiting the IMS online ordering site.  (250 inspection forms per pack)

Click here to view IMS online ordering instructions 

In addition, the following Pre-Inspection form may be helpful before servicing vehicles at your dealership.

Click here to Download a Nissan Tire Advantage Vehicle Pre-Inspection Form

If you have any further questions please call the Nissan Tire Advantage Headquarters at 866-NNA-TIRE (866-662-8473).