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Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

Improving the Fixed Right The First Time Scores... 
2/27/09 - Service
Posted by Administrator

SIR Vol. 148 - Improving F1 Scores

This SIR release takes a look at the ways in which you and your service department can improve your F1 scores by fixing your customers' problems right - the first time. It examines the vehicle repair process and your customers' expectations, and the various resources you can call on to help you in your repair work. Then it focuses on the importance of respect for your customers and their vehicles, and highlights the extensive opportunities provided by Nissan for training to advance your technical knowledge and skills.

visit www.nnanet.com and click on "Virtual Academy" to take the quick course.

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New Service Opportunities List Available... 
2/11/09 - Service
Posted by Administrator
The Quarterly NNA Supplied Service Opportunity (SOP) Prospect List (SOP List – November 2008) is currently being updated. The next SOP List (SOP List – February 2009) will be posted on Thursday, February 12, 2009.

Visit http://nnanet.com and click on "Customizable Marketing Materials" to download this new leads list.









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Nissan Owner's Resources... 
2/2/09 - General
Posted by Administrator
Visit http://www.nissanusa.com/owning/index.html for a host of resources for your Nissan Customer.

Within its pages are Owner's Manuals and Guides, Parts and Accessories, Maintenance Schedules, Warranty Information, Bluetooth information and a bunch more.

This is a great place to send your customers who would like to do a little more research on their vehicle.

Take a look...
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January 2009 PDC - Month End Extension... 
1/22/09 - Parts
Posted by Administrator
From: NNA Parts Logistics
Subject: January 2009 Month-End Sales Extension

The month-end close for January 2009 will include a one-day sales extension of Monday February 2, 2009. The Month End Extension will allow for one additional day of sales to be accrued into the January 2009 totals. Therefore, all orders shipped from NNA PDC’s on Monday February 2, 2009 will be billed on the January 2009 statement.

Should you have any questions regarding this schedule, please contact your servicing PDC.

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NADA Survey... 
1/9/09 - General
Posted by Administrator

It's NADA Survey Time again.

Please visit http://www.nadasurvey.com/ to take the survey.

The Dealer Attitude Survey is only available online; paper surveys are no longer mailed to you. The unique User ID for your dealership(s) will be e-mailed to the Registered User at the start of the survey, along with instructions on how to access the survey.

If you failed to register prior to the start of the survey, your User ID will be e-mailed within one to two business days after you submit the registration information below.

As always, this information is strictly confidential and will be used by NADA only for contacting you about the surveys.

If you have questions about the registration, please e-mail us at questions@nadasurvey.com.

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