Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

As you are aware, starting in 2009 Nissan has included a DVD based Electronic Quick Reference Guide in each owner's manual packet to help the customer learn about their new vehicle.

The delivery process is a great opportunity to allow the customer to view a portion of this DVD while they may be waiting. Unfortunately, there may not be a TV with a DVD player readily available.

Using a computer connected to the internet, point your browser to http://eqrg.hopto.org and select the appropriate model to view.

As you know, starting today--April 1st, Nissan starts their new field organization arrangement.

Please click on the following link for an overview of the changes along with a Phonebook with contact information by position.

Nissan Reorganization Information

You may be asked to log into nnanet.com to access the document.

If you haven't visited this site yet, take a moment to look it over. It is a very cool and informative site for the new Cube.

Click here to view .

SIR Vol. 148 - Improving F1 Scores

This SIR release takes a look at the ways in which you and your service department can improve your F1 scores by fixing your customers' problems right - the first time. It examines the vehicle repair process and your customers' expectations, and the various resources you can call on to help you in your repair work. Then it focuses on the importance of respect for your customers and their vehicles, and highlights the extensive opportunities provided by Nissan for training to advance your technical knowledge and skills.

visit www.nnanet.com and click on "Virtual Academy" to take the quick course.

The Quarterly NNA Supplied Service Opportunity (SOP) Prospect List (SOP List – November 2008) is currently being updated. The next SOP List (SOP List – February 2009) will be posted on Thursday, February 12, 2009.

Visit http://nnanet.com and click on "Customizable Marketing Materials" to download this new leads list.