Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

Nissan Dealer Public Relations (NDPR) is a resource provided by Nissan North American Corporate Communications to help dealers increase public awareness of your business through publicity and promotional opportunities.

This site is accessible through NNAnet.com. The link is located under the "Sales and Marketing" heading along the left navigation pane. This site provides a wealth of information and suggestions regarding public relations.

A toolkit is available on the website or accessible by clicking this link; NDPR Toolkit.

You can also contact them at (888) 877-8392 or email at NDPR@edelman.com.

Check it out...

There is an upcoming Advanced Claims Coding Class available. It is scheduled for July 8th and 9th in Costa Mesa.

Visit nnanet.com and log onto Virtual Academy to enroll. Seats are limited so enroll quickly.

From time to time a credit adjustment to the Non-Vehicle account is necessary. The procedure was changed a few months back and an electronic form was created. The link below will provide you with the needed information to properly fill out the S-45-S form.

S-45-S Credit Adjustment Form

The transition from Resolve to IMS is just about complete and as a reminder you can order materials through NNAnet.com. For instructions on how to do this Click Here

• Beginning April 1st, the IMS call center will be operational. Dealers may call 1-800-247-5321 to place orders or for typical inquiries (please note, IMS will not have any information regarding any orders that may have been placed through Resolve).
• The new ordering catalog will be launched on April 7th with access via the NNA Portal. Not all items will be available through the online catalog initially. A full catalog of items is expected online by April 14th. Detailed instructions/tutorial information is still in development but will be shared as soon as it is final.
• Beginning April 1st, IMS will fulfill orders for items that are physically in-stock. Materials will be fulfilled as they are received in-stock during April. If material is ordered and the item is not available, it will be placed in queue and fulfilled as soon as the product becomes available.
• Resolve is no longer performing any fulfillment. If you are waiting on materials or placed an order after March 6th, please place new orders with IMS. There are 3 methods available to place an order: via the call center; send an email to NNA@imsfastpak.com; or through the online ordering site