Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at

Mark Harris - LPM

Nissan Dealer Public Relations (NDPR) site... 
7/31/08 - General
Posted by Administrator

Nissan Dealer Public Relations (NDPR) is a resource provided by Nissan North American Corporate Communications to help dealers increase public awareness of your business through publicity and promotional opportunities.

This site is accessible through The link is located under the "Sales and Marketing" heading along the left navigation pane. This site provides a wealth of information and suggestions regarding public relations.

A toolkit is available on the website or accessible by clicking this link; NDPR Toolkit.

You can also contact them at (888) 877-8392 or email at

Check it out...

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Defection Report ... 
7/14/08 - Service
Posted by Administrator

Investing in customer retention efforts within the first year after purchase will pay huge dividends now and especially for the long term.

To assist you with these retention efforts, we are introducing the Defection Report, which has two parts - a Summary Report on your One-to-One and Parts & Service Marketing sites highlighting potential defection counts by month among other stats, and an actionable, up-to-date list (Quick Report) of defecting customers provided on the Customer Data Mining (CDM) tool. You can then target these customers to drive them back to your dealership with CMM postcards.

This is just one of many marketing tools Nissan is providing you to increase your retention and customer pay.

For more information, access the Defection Report Quick Reference Guide.

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Wholesale Mechanical Training Coming to Phoenix... 
7/12/08 - Parts
Posted by Administrator
For those of you who are currently enrolled or are contemplating enrolling in the Nissan Wholesale Mechanical program, There will be training available in Phoenix on August 4th.

Please visit and click on Virtual Academy to enroll. As of this morning there were less than 10 seats available. So don't delay.

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July 4, 2008 Independence Day Closure... 
6/30/08 - Parts
Posted by Administrator
Friday July 4, 2008 will be a holiday for all NNA employees.
The following will occur due to the Independence Day Holiday.

All Nissan Parts Distribution Centers will be closed on Friday July 4, 2008.
Nissannet/Infinitinet on-line order entry will be available on Friday July 4, 2008.
All Stock Orders submitted on Thursday July 3, 2008 and Friday July 4, 2008, will be shipped by the servicing PDC on Monday July 7, 2008.
VOR orders submitted prior to the Nissan and Infiniti cut-off times on Thursday July 3, 2008 will ship on Thursday July 3, 2008.
VOR orders submitted after the Nissan and Infiniti cut-off times on Thursday July 3, 2008 and prior to the Nissan and Infiniti cut-off times on Friday July 4, 2008 will ship on Monday July 7, 2008.
Normal dealer order processing will resume on Monday July 7, 2008.
Parts Transportation has advised that Friday July 4, 2008 is not a regular workday for Federal Express.
All packages sent Priority Next Day on Thursday July 3, 2008 will be delivered on Monday July 7, 2008.
All Packages sent Second Day Federal Express on Thursday July 3, 2008 will be delivered on Tuesday July 8, 2008.
Because Dedicated Delivery and Regional carrier schedules may vary according to Dealership holiday accessibility and carrier holiday observance, each PDC should inform dealers of delivery schedules impacted by the Independence Day Holiday.

Should you have any questions regarding this schedule, please contact your servicing PDC.

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Advanced Claims Coding Class... 
6/27/08 - General
Posted by Administrator
There is an upcoming Advanced Claims Coding Class available. It is scheduled for July 8th and 9th in Costa Mesa.

Visit and log onto Virtual Academy to enroll. Seats are limited so enroll quickly.

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