Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at

Mark Harris - LPM

Advanced Claims Coding Class... 
6/27/08 - General
Posted by Administrator
There is an upcoming Advanced Claims Coding Class available. It is scheduled for July 8th and 9th in Costa Mesa.

Visit and log onto Virtual Academy to enroll. Seats are limited so enroll quickly.

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Parts and Accessories Resources... 
6/20/08 - Parts
Posted by Administrator

There have been two resources added under "External Links" to the left and also under the "Nissan Web Sites" Link.

The first site; "Nissan Accessories" will provide you with a summary of available accessories by model. This is a great resource to help answer questions for customers.

The second site; "Parts Catalog" is the web based parts catalog that also includes details about available accessories. These details include part numbers etc.

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Credit Adjustment Procedure... 
6/9/08 - General
Posted by Administrator
From time to time a credit adjustment to the Non-Vehicle account is necessary. The procedure was changed a few months back and an electronic form was created. The link below will provide you with the needed information to properly fill out the S-45-S form.

S-45-S Credit Adjustment Form
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Hybrid Panasonic Battery Ordering Has Changed... 
6/6/08 - Parts
Posted by Administrator
If you are in need of a Panasonic Hybrid Battery P/N999M1-NB34C, you can now order this through See picture

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Customer Pay Service Rebate Announcement... 
6/3/08 - Service
Posted by Administrator
Program Overview:
A unique multi-fold direct mail piece featuring three rebate offers will be sent to Nissan owners that have gone 12+ months without a dealership service visit.

Rebate Offers:
The consumer may select one, two or all three rebate offers listed below totaling $175. These offers were selected to attract the highest percentage of redemption. The average customer pay repair order during the test program was $295 in parts and labor.

$50 rebate on the purchase and installation of a Genuine Nissan Battery
$25 rebate on an oil and Genuine Nissan Oil Filter change
$50 rebate on the purchase and installation of Genuine Nissan Brake Pads ($50 rebate per axle, may claim up to $100)

Offer timing:
The direct mail piece is scheduled to be in-market on June 1, 2008. The consumer has 60 days to complete their vehicle service by the end date of July 31, 2008.

Click on the link below to read the announcement.
Service Rebate Announcement
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