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Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

Customer Pay Service Rebate Announcement... 
6/3/08 - Service
Posted by Administrator
Program Overview:
A unique multi-fold direct mail piece featuring three rebate offers will be sent to Nissan owners that have gone 12+ months without a dealership service visit.

Rebate Offers:
The consumer may select one, two or all three rebate offers listed below totaling $175. These offers were selected to attract the highest percentage of redemption. The average customer pay repair order during the test program was $295 in parts and labor.

• $50 rebate on the purchase and installation of a Genuine Nissan Battery
• $25 rebate on an oil and Genuine Nissan Oil Filter change
• $50 rebate on the purchase and installation of Genuine Nissan Brake Pads ($50 rebate per axle, may claim up to $100)

Offer timing:
The direct mail piece is scheduled to be in-market on June 1, 2008. The consumer has 60 days to complete their vehicle service by the end date of July 31, 2008.

Click on the link below to read the announcement.
Service Rebate Announcement
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PDC Closed Monday for Memorial Day... 
5/20/08 - Parts
Posted by Administrator
Monday May 26, 2008 will be a holiday for all NNA employees. The following will occur due to the Memorial Day Holiday.

• All Nissan Parts Distribution Centers will be closed on Monday, May 26, 2008.
• Nissannet/Infinitinet on-line order entry will be available on Monday, May 26, 2008.
• All Stock Orders submitted on Friday, May 23, 2008 and Monday, May 26, 2008, will be shipped by the servicing PDC on Tuesday, May 27, 2008. VOR orders submitted Friday, May 23, 2008 after the cut-off or entered on the Monday Holiday prior to the normal cut-off times will process and ship on Tuesday, May 27, 2008.
Normal dealer order processing will resume on Tuesday, May 27, 2008.
• Parts Transportation has advised that Monday, May 26, 2008 is not a regular workday for Federal Express. All packages sent Priority Next Day on Friday May 23, 2008 will be delivered on Tuesday, May 27, 2008. Packages sent Second Day Federal Express on Friday May 23, 2008 will be delivered on Wednesday, May 28, 2008.
• Because Dedicated Delivery and Regional carrier schedules may vary according to Dealership holiday accessibility and carrier holiday observance, each PDC should inform dealers of delivery schedules impacted by the Memorial Day Holiday.

Should you have any questions regarding this schedule, please contact your servicing PDC.

view entry ( 168 views )

GT-R Helpdesk... 
5/20/08 - Service
Posted by Administrator
With the impending deliveries of the GT-R, Nissan has created a dedicated Help Desk specifically for the GT-R. Its phone number is 866-668-1487.

You can also find this number under the "Phone Numbers" link to the left.



view entry ( 169 views )

Dealer Materials Ordering Instructions  
5/5/08 - General
Posted by Administrator
The transition from Resolve to IMS is just about complete and as a reminder you can order materials through NNAnet.com. For instructions on how to do this Click Here

view entry ( 178 views )

Tire and MPI Op Codes... 
4/17/08 - Parts & Service
Posted by Administrator
As you know Nissan tracks your op codes relating to Tire inspections and MPI inspections.

The Op Codes that Nissan Tracks are;
INSP GTIRE YTIRE RTIRE

Ideally you will have these op codes setup in your DMS already. But just as important you must have your advisors use them on their RO’s. Nissan pulls from your DMS and uses the data for a variety of things, one of which is a high profile report showing the percentage of inspections done at your store. So having the op codes in your DMS is not enough. You must have your advisors put them on the repair orders!

One of the concerns is that some dealers are using a different set of Op Codes and are reluctant to switch to the ones Nissan tracks. There is a simple answer to this issue. If you are signed up on One-to-One you can tell Nissan what your op codes are.

So Click Here to view the steps necessary to enter the op codes into One-to-One so that Nissan can in fact track your inspections.

(Thanks to Tony Moore and Jan Polansky for this information)

view entry ( 196 views )


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