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Phoenix Area Support Site... 
Welcome to the Phoenix Area Support Site. This area will be dedicated to providing quick access to various materials, reports, documents and other resources to the Phoenix Area Nissan Dealers. If you have any questions or comments, please email me at mark.harris@nissan-usa.com

Mark Harris - LPM

GT-R Helpdesk... 
5/20/08 - Service
Posted by Administrator
With the impending deliveries of the GT-R, Nissan has created a dedicated Help Desk specifically for the GT-R. Its phone number is 866-668-1487.

You can also find this number under the "Phone Numbers" link to the left.



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Dealer Materials Ordering Instructions  
5/5/08 - General
Posted by Administrator
The transition from Resolve to IMS is just about complete and as a reminder you can order materials through NNAnet.com. For instructions on how to do this Click Here

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Tire and MPI Op Codes... 
4/17/08 - Parts & Service
Posted by Administrator
As you know Nissan tracks your op codes relating to Tire inspections and MPI inspections.

The Op Codes that Nissan Tracks are;
INSP GTIRE YTIRE RTIRE

Ideally you will have these op codes setup in your DMS already. But just as important you must have your advisors use them on their RO’s. Nissan pulls from your DMS and uses the data for a variety of things, one of which is a high profile report showing the percentage of inspections done at your store. So having the op codes in your DMS is not enough. You must have your advisors put them on the repair orders!

One of the concerns is that some dealers are using a different set of Op Codes and are reluctant to switch to the ones Nissan tracks. There is a simple answer to this issue. If you are signed up on One-to-One you can tell Nissan what your op codes are.

So Click Here to view the steps necessary to enter the op codes into One-to-One so that Nissan can in fact track your inspections.

(Thanks to Tony Moore and Jan Polansky for this information)

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Dealer Tire Web Site Enhancements... 
4/9/08 - Parts
Posted by Administrator

Click this link to view a quick movie on the new enhancements of the Tire Advantage Web site.

View Tire Advantage Web Site Enhancements
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2008 Service Manager Industry Survey 
4/8/08 - Service
Posted by Administrator
Nissan and the other automotive OEMs have again teamed up to co-sponsor an industry study of service managers across the United States. This study is used to determine industry trends and satisfaction levels with the services and support provided by each of the OEMs.

Your feedback is extremely important and will be shared within our organization in order to enhance the level of service we provide you. The more responses we receive, the stronger the message that is communicated to Nissan and the rest of the industry.

This survey should take around 30 minutes to complete and should be completed by the Service Manager. If you get interrupted or close your browser part way through the survey, you can return at any time and pick up where you left off -- it automatically tracks your progress.

The survey will be available online beginning Monday April 14 at http://www.nissanservicesurvey.com .

Log on:
• Field “OEM”: Nissan
• Field “Dealer Code”: enter your Nissan Dealer Code

As you complete this survey, please keep in mind...
o If you would like your ratings to be anonymous (all verbatim responses will be attributed), you may indicate this at the beginning of the survey.

o If a question does not apply specifically to you and your operations, please leave it blank.

o Consider only events at your current dealership within the past 6 to 12 months.

o Be candid - completing this survey guarantees that your voice will be heard.

o Answer all the questions you can; seek assistance of others in your dealership if necessary.

o Please include comments, as they are important to ensure that Nissan clearly understands your concerns.

Please complete the survey by May 2, 2008. Thank you for your contribution.


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