Fulfillment Center Update... 
4/1/08 - General
• Beginning April 1st, the IMS call center will be operational. Dealers may call 1-800-247-5321 to place orders or for typical inquiries (please note, IMS will not have any information regarding any orders that may have been placed through Resolve).
• The new ordering catalog will be launched on April 7th with access via the NNA Portal. Not all items will be available through the online catalog initially. A full catalog of items is expected online by April 14th. Detailed instructions/tutorial information is still in development but will be shared as soon as it is final.
• Beginning April 1st, IMS will fulfill orders for items that are physically in-stock. Materials will be fulfilled as they are received in-stock during April. If material is ordered and the item is not available, it will be placed in queue and fulfilled as soon as the product becomes available.
• Resolve is no longer performing any fulfillment. If you are waiting on materials or placed an order after March 6th, please place new orders with IMS. There are 3 methods available to place an order: via the call center; send an email to NNA@imsfastpak.com; or through the online ordering site


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