Service Advisor/Consultant Workshop
Last chance for Service Advisor Training!
Can you afford not to train the individual who probably has the Highest Gross Profit per Employee in your dealership?

. . . Go into Virtual Academy and enroll your advisors today!

Service Advisor Workshop
- 2 day workshop
- Cost is $400 per attendee that is billed on the dealer’s non-vehicle account. Dealers will be charged the $400 if an attendee cancels within 72 hours of the workshop start date.

Major items covered in the Workshop:
- Understanding the value of a Service Advisor and their responsibilities within the dealership
- Making the right impression with the customer
- The 11-Step Service Process
- Proper write up procedures
- Getting the customer to say “yes”
- Conducting the multi-point inspection and utilizing it as a sales tool
- Using correct repair authorization
- Proper delivery of the vehicle back to the customer
- Follow up with the customer

Service Advisors must bring the following reports with them to the workshop for the last full month prior to the workshop and all of calendar year 2007.
- ADP- Service Advisor Performance (RAP Report)
- R&R- 3606 and 3611 Reports

Please give me a call if you have any questions,

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