Getting that Critical First Service Appointment... 10/24/08
Here is a link and the actual article regarding getting the first service appointment by Jeff Sacks--an auto industry speaker, consultant and trainer with NCM Associates, Inc. and is actively involved with its GM and GSM boot camps. This article is taken from the October issue of Dealer Magazine.
CA File Handling... 10/24/08
At times it is necessary to document customer interactions in the customer assistance system. This is an easy thing to do, just follow the instructions given in the image below.
Visit the newly announced Nissan Motor Show Web site for great information pertaining the new product you can expect to see. The site is updated after each Auto Show is completed, so check back often.